This article first appeared in the July-August 2016 issue of Vineyard & Winery Management Magazine

VWM logo_R2 with mag




By Diana Laczkowski, The Personnel Perspective

Conflict at work happens every day and, when it does, it can be very costly to a business if left unaddressed and unresolved. Conflict can result in mistakes, poor customer service, stress-related

workers compensation claims, injuries, absenteeism, reduced productivity, increased employee
turnover and even claims of harassment, hostile work environment and bullying.

Webster’s dictionary defines conflict as a “competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interests or persons).” That wording conjures up images of preparing for battle and, when taking this stance, only the strongest shall survive. But when you come from the opposite viewpoint of “a healthy exchange of ideas and creativity,” it helps reframe and refocus individuals, which more easily lends itself to positive and productive outcomes.

Continue reading…