Supervisors and managers face conflict and solve problems every day. Supervising employees with different personalities and work approaches can create confusion, disagreements and conflict, yet resolving internal conflicts with individuals or between team members is a key skill for today’s supervisor. Addressing conflict early supports high levels of performance at the individual and team level. This 3-hour workshop provides attendees with a process for having challenging conversations and honing supervisory skills. The focus is on learning and practicing the steps necessary for providing constructive feedback and resolving conflict that shows up in the workplace.
- To provide skills to give constructive feedback in a way that builds trust, promotes problem solving, performance improvement and results.
- To provide skills for resolving conflict that is getting in the way of team performance and the ability to produce results.