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Supervisor Toolkit Series: Toolkit I

SUPERVISORY FUNDAMENTALS When individual contributors are promoted and not provided the tools they need to successfully lead others, it can strip them of their confidence, decrease their motivation to appropriately delegate work, cause unnecessary conflicts, and reduce overall morale and effectiveness. This 6-hour workshop will give you the skills needed to understand your role as […]

Supervisor Toolkit Series: Toolkit II

Tough Conversations Meaningful conversations aren’t always easy, but they are a crucial part of leadership. Participants will learn how to deliver constructive feedback with clarity and deal with high emotions in the workplace. Supervisors and managers often need to have conversations that they would rather not have. Dealing with performance issues or habitual patterns like […]

Supervisor Toolkit Series: Toolkit III

Conflict Management Supervisors and managers face conflict and solve problems every day. Supervising employees with different personalities and work approaches can create confusion, disagreements and conflict, yet resolving internal conflicts with individuals or between team members is a key skill for today’s supervisor. Addressing conflict early supports high levels of performance at the individual and […]

How To Lead When You Aren’t In Charge

As one climbs the professional ranks, they are expected to share their ideas and feedback more and more – this is how organizations advance. Even if not expressly encouraged to do so, people identify opportunities for improvement, and want to contribute. However, it can be difficult to influence decisions when those leaders have a different […]

Harassment Prevention for Non-Supervisors

This 1-hour AB 1825/SB 1343-compliance training provides non-supervisory employees with important information on harassment prevention. Attendees must attend the entire 60 minutes of training in order to obtain a certificate of completion. Fee: $35/person Location: Arrow Benefits Group, 1465 N McDowell Blvd Suite 180, Petaluma, CA 94954

Harassment Prevention for Supervisors

Is it really sexual harassment? Is it a hostile working environment? Do your managers know how to respond to rumors or complaints? Do your supervisors realize they are being held to a higher legal standard? This AB 1825/SB 1343-compliance training educates supervisors and managers on their role in harassment prevention. Attendees must attend the entire […]

Managing Emotions in the Workplace

Successful leaders recognize the contribution Emotional Intelligence has made to their professional and personal lives. It’s clear that the ability to apply Emotional Intelligence to recognize and manage emotions – thinking, feeling, acting – greatly influences outcomes. Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion […]

Coaching and Counseling

These terms are tossed around quite frequently, but do you really know the difference? Both are very effective when used appropriately, but what is the impact when used at the wrong time? The International Coaching Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their […]

Supervisor Toolkit Series: Toolkit IV

Fundamentals of HR Compliance Supervisors and managers are on the front lines of communication with employees and can be faced with many issues they don’t know could be compliance-related. In the course of regular conversations related to assigning work, approving time off, or providing performance feedback, employees may reveal that they have a disability or […]

Supervisor Toolkit Series: Toolkit V

Building Your Personal Brand “Your brand is what people say about you when you’re not in the room.” --Jeff Bezos Businesses establish a brand and a branding strategy to stand out in the marketplace and differentiate themselves from competition. Similarly, the personal brand of each individual working in an organization has an impact on the […]