Whereas SUP 103 focuses on action items and tools, ELP 103 focuses on awareness and relationship building. Participants will learn the fundamentals of conflict management in the workplace including identifying their conflict styles and how they impact the workplace. Additionally, each participant will
have an opportunity to create solutions to sources of conflict in their workplace and within their teams.
Learning Objectives
- To complete your conflict style assessment instrument.
- To define the term “conflict.”
- To discuss the stages of the course of conflict.
- To discuss and practice de-escalation techniques.
- To determine your most natural conflict management style.
- To determine the appropriate conflict management style for a given situation.
- To describe pros and cons of selected conflict management styles.
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