Participants will learn skills for performance management in the workplace. These skills can be used to help with everyday interaction with peers and to create a cohesive work environment by implementing a low level of personal accountability. Participants will have time to practice these skills to build their muscle memory on the subject.
Learning Objectives
- To identify common performance problems in the workplace.
- To utilize the Interact Model’s four questions to determine if observed behavior is a performance problem.
- To communicate to the member the standard versus behavior in a specific and non-punishing way.
- To describe the categories of performance problems per the Interact Model.
- To identify the appropriate courses of action to address the root cause of each performance problem category.
- To identify resources available to individuals with various performance problems.
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