In this session, participants will learn the fundamentals of interpersonal communications. Additionally, they will be presented with opportunities to practice skills introduced through various listening activities, which will help them become a more dynamic communicator.
Learning Objectives
- To describe the importance of effective communication techniques in the workplace.
- To discuss the components of effective face-to-face communications.
- To identify the characteristics of effective listening.
- To describe the different levels of listening.
- To identify barriers to effective listening.
- To identify types of performance feedback used in effective communications.
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