In today’s highly competitive business environment, customer service has become an integral part in the success of organizations. Faced with an increasing number of competitive choices, customers change products and loyalties at the drop of a hat. In addition, they tend to communicate their experiences to others, enhancing or destroying a company’s reputation based on one experience.

This highly interactive training session focuses on the “Four R’s” that result from spectacular customer experiences – Retention, Repeat Business, Referrals and Reputation. In this workshop, participants will walk away understanding how excellent customer service is critical to increasing the company’s competitive advantage, in an era where customer service standards have been lost.

Learning Objectives

To contact us about receiving more information regarding this single training course or the training series please click the link below.